FAQ

1. What is the return policy?

We have a 30-day return policy. If you are not completely satisfied with your online purchase,
you may return it for a refund within 30 days of purchase. Please note that you must contact us
first to initiate the return process.

2. What are the conditions for a return?

In order to be eligible for a return, the following conditions must be met:
You must contact us first to initiate the return.
The item must not be damaged or defective by you.
The return must be requested within 30 days of purchase.
The product must be new and resold in its original condition.
You must have a valid reason for the return.

3. How do I request a return?

To request a return, please contact us and provide the following information:
Order number
Proof of purchase
Brief description of the reason for the return
Our return department will carefully review your request and provide further instructions.

4. How long does it take to process a refund?

Please allow up to 5 business days for refunds to be processed after we receive your returned products. Depending on your bank, it may take some time for the refund to appear in your account.

5. Do you offer exchanges?

Yes, we offer exchanges. However, if the exchange product is not available in stock, you may need to wait for restocking or request a refund.

6. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 30 days of receiving the item. We will take immediate action to resolve the issue.

7. What is the shipping method?

- Estimated Delivery Time: 5-7 business days.

- Reliable Courier Services: We ship via DHL and FedEx.
- Business Days: Shipments occur Monday to Friday.
- Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and transportation issues.

8. Do you ship internationally?

No, we currently only ship within the United Kingdom.